Shipping & Returns

Shipping costs

Shipping is calculated at checkout from the weight of your items and your delivery country, and is added to your order total. Shipping prices are in Australian dollars.

Dispatch and delivery

We post orders as soon as we can after payment if the product is in stock. When your order ships we email you a tracking number. Delivery times depend on the carrier and your location, and are an estimate only. Customs checks can add delays to international parcels.

Import duties and taxes (outside Australia and the UK)

Parcels sent to the European Union and other countries outside Australia, New Zealand and the United Kingdom may be charged import VAT, customs duty (including the EU's flat charge on low-value parcels) and a carrier handling fee by your country's customs or the carrier. These charges are not included in your order total and are collected on delivery. They are the buyer's responsibility, and we cannot predict the amount. Parcels refused or not collected because of these charges may be returned to us, and we cannot refund the postage.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not what you ordered, please email us within 14 days of delivery at hello@theschoolofthelivingness.com with your order number and a photo. We will replace the item or refund you, including the original postage. This is in addition to your rights under the Australian Consumer Law, which include a replacement, repair or refund for major problems.

Changed your mind?

We do not accept returns or give refunds for change of mind, so please check your order carefully before you pay. This does not affect your rights under the Australian Consumer Law for items that are damaged, faulty or not as described, which are covered above.

Refunds

When we agree to a refund for a damaged, faulty or incorrect item (and have received the item back, if we ask for it), we refund the payment to the card you used. It usually takes a few business days to appear, depending on your bank.

Lost parcels

If your tracking shows no movement or your parcel has not arrived within a reasonable time, please email us and we will investigate with the carrier and, if it is lost, replace it or refund you.

Contact

Email hello@theschoolofthelivingness.com or use our contact form.